Neighborhood and Family Coordinator

Habitat for Humanity of Durham (North Carolina) (HFHD) is seeking an experienced and talented individual to serve as Neighborhood and Family Coordinator.  

The successful candidate will join a well-respected organization and will contribute to the agency’s 34-year history as one of the area’s leading providers of affordable and energy efficient homes built in partnership with people in need and communities that care. 

Founded in 1985, Habitat of Durham has broken ground on over 350 homes for local families whose housing is unsound, unsafe or overcrowded.  Habitat of Durham is part of a network of affiliates in some 3,000 communities around the world. Habitat’s operating model is based on the concept of serving as both homebuilder and mortgage lender.  By providing no interest loans, Habitat offers affordable mortgages to families that don't qualify for traditional loans. This financial model is made possible through generous contributions of volunteer labor, materials and money by supporters, as well as through the “recycling” of home owner mortgage payments.

Our Faith - Founded on Christian values in 1985, Durham Habitat partners with those who share our ideals of love, respect, compassion and justice for all.   We welcome those of any faith - or no faith - to join us building homes, hope and community in Durham.  

We build and repair homes, and we deconstruct homes - Habitat builds new homes and we rehab existing homes in partnership with hard-working families in Durham and others that care.   We repair homes for veterans and low-income, elderly neighbors, and our deconstruction program salvages and resells building materials from homes under renovation. 

We build hope - Habitat homes are not given away, but are sold to low-income neighbors who do not qualify for traditional home loans.  Lower construction costs, zero-interest mortgages, and green building principles keep our homes affordable for our partner families.

We build community - As we transform the lives of the families who buy our homes, we also transform Durham neighborhoods by stabilizing communities to make them safer and stronger.  We work in partnership with the communities in which we build, and we embrace asset- based community development.   Our volunteer programs bring Durham neighbors together across racial, class, and socio-economic divisions to make Durham a stronger community.

For detailed information on Habitat’s history, programs and community impact, visit www.durhamhabitat.org.

Position Summary:

The Neighborhood and Family Coordinator will report to the Director of Family Services to implement aspects of Durham Habitat’s family application processes and family support programs.  This position will design and implement partner programs to help fulfill Durham Habitat’s strategic plan and mission to increase families served and build communities as well as homes.  It is a hybrid position and will require in office as well as out of office work.

 Specific duties and responsibilities:

 

  • Program Development & Evaluation

 

    • Support current and prospective homeowner families by understanding needs and responsibilities in owning a Habitat home, and using available resources to meet those needs.  Initial tasks will include:

 

      • Get to know Habitat homeowners;
      • Establish a list serve for Habitat homeowners;
      • Establish regular meet-ups around a series of short homeownership seminars, e.g. plumbing 101;
      • Establish a time bank for Habitat homeowners;
      • Establish a big buddy system, a partnership role between an existing Habitat family and applicant families, for support;
      • Establish and define home maintenance subscription program

 

    • Develop measurable metrics to evaluate current and new programs 

 

      • Survey homeowners to identify strengths and opportunities to improve, and lead actions on survey results
      • A primary goal for this position is to ensure that all Habitat homeowners have an outstanding experience and will refer their friends to Habitat

 

    • Act as a resource in critical homeowner family situations as appropriate and as required

 

  • Marketing for Habitat programs (homeownership, repairs, and Homeowner Incubation Program)
    • Marketing for Habitat’s housing solutions and attracting a healthy pipeline of applicants
    • Referring non-qualifying applicants to the appropriate referral programs and track denials for possible re-application
    • Develop and maintain a vibrant community of homeowners with strong connections to Durham Habitat
    • Engage Habitat homeowner families to recruit new partner families because their own experience has been outstanding
    • Meet with partner organizations and present information on Habitat homeownership and other programs
    • Represent Durham Habitat in the community in coordination with other externally focused positions
    • Attend community meetings as needed
  • Passionately support the vision and mission of Habitat for Humanity
  • Become an active contributor to the Habitat team

Qualifications

 The successful candidate will have strong leadership skills and will be able to plan, organize and communicate with current and prospective homeowners, affiliate leadership and staff, community stakeholders, and Habitat volunteers. The candidate will be:

 -          A people person, excellent at building and maintaining relationships;

-          An excellent listener and facilitator;

-          Passionate about making a difference;

-          A positive team player and a self-starter who thrives working in a fast-paced, innovative environment;

-          Determined and committed to delivering results;

-          Views obstacles and challenges as opportunities;

-          Professional, enthusiastic, flexible and positive.

 While this position will be based in Durham Habitat’s office, it will include regular meetings and visits outside of the office. This position works with outside stakeholders and will meet on their schedules.  This is not a 9-5, Monday-Friday job.  There will be regular week-night and weekend commitments. 

 The Neighborhood and Family Coordinator will be committed to the philosophy of Habitat and have organizational skills and the ability to work with minimum supervision.  You should be able to communicate effectively with people of all levels, and represent Habitat in the greater community. You must have the ability to work within a MS Windows environment with proficiency in Word, Excel, and the capacity to work with the data base software as required. 

 Compensation will be negotiated within Durham Habitat’s overall compensation structure commensurate for a coordinator/specialist level position.  Health and retirement benefits are included.

Application Process

To apply, send a cover letter and resume to:

Habitat for Humanity of Durham   

c/o Family Services

215 N. Church St. Durham, NC 27701

 or

workwithhabitat@durhamhabitat.org

Resume’s will be accepted until the position is filled. 

No phone calls please.

Habitat for Humanity of Durham is an Equal Opportunity Employer.

 NOTE:  In accordance with the American with Disabilities Act of 1990, all of the job requirements listed above are considered essential.

 

Habitat Success Stories

Anita and her sister thought they were experiencing night sweats but realized that it was raining inside their home. Habitat partnered with Blue Cross Blue Shield to replace their roof. “I used to go to bed every night and the rain would be all over my face but not anymore. Thank you.”

Anita