Family Services Coordinator

Habitat for Humanity of Durham (North Carolina) (HFHD) is seeking an experienced and talented individual to serve as Neighborhood and Family Coordinator.  

The successful candidate will join a well-respected organization and will contribute to the agency’s 34-year history as one of the area’s leading providers of affordable and energy efficient homes built in partnership with people in need and communities that care. 

Founded in 1985, Habitat of Durham has broken ground on over 350 homes for local families whose housing is unsound, unsafe or overcrowded.  Habitat of Durham is part of a network of affiliates in some 3,000 communities around the world. Habitat’s operating model is based on the concept of serving as both homebuilder and mortgage lender.  By providing no interest loans, Habitat offers affordable mortgages to families that don't qualify for traditional loans. This financial model is made possible through generous contributions of volunteer labor, materials and money by supporters, as well as through the “recycling” of home owner mortgage payments.

Our Faith - Founded on Christian values in 1985, Durham Habitat partners with those who share our ideals of love, respect, compassion and justice for all.   We welcome those of any faith - or no faith - to join us building homes, hope and community in Durham.  

We build and repair homes, and we deconstruct homes - Habitat builds new homes and we rehab existing homes in partnership with hard-working families in Durham and others that care.   We repair homes for veterans and low-income, elderly neighbors, and our deconstruction program salvages and resells building materials from homes under renovation. 

We build hope - Habitat homes are not given away, but are sold to low-income neighbors who do not qualify for traditional home loans.  Lower construction costs, zero-interest mortgages, and green building principles keep our homes affordable for our partner families.

We build community - As we transform the lives of the families who buy our homes, we also transform Durham neighborhoods by stabilizing communities to make them safer and stronger.  We work in partnership with the communities in which we build, and we embrace asset- based community development.   Our volunteer programs bring Durham neighbors together across racial, class, and socio-economic divisions to make Durham a stronger community.

For detailed information on Habitat’s history, programs and community impact, visit

 Position Summary:

 The Family Services Coordinator will report to the Director of Family Services to implement all aspects of Durham Habitat’s family application process to fulfill Durham Habitat’s strategic plan and mission to increase families served and build communities as well as homes. 

 Specific duties and responsibilities:

 Work with the Director to:

  • Continually review and streamline the family selection process for Durham Habitat’s housing products while ensuring compliance with mortgage lending regulations such as the: Fair Housing Act, Real Estate Settlement Procedures Act, Non-Judicial Foreclosure Act, and Dodd Frank Act.
  • Make sure all housing products application pipelines are fully flowing.
  • Continually review and refine the family selection process with best practices from empowerment methodologies. 
  • Maintain tracking system for families in all application process.

 Manage all aspects of the application processes as described below:

  • Review initial applications for housing products, and follow up with applicants to obtain any missing information or documents, run credit and background checks, verify references, make a decision about obtaining a formal application and then communicating this to applicants.
  • Work with applicants to prepare formal applications for housing products.
  • Prepare materials for the Family Selection Committee and communicate committee actions to applicants.
  • Refer non-qualifying housing product applicants to the appropriate referral programs and track denials for possible re-application.
  • Maintain organized files for all applicants to include filing.
  • Track and monitor sweat equity regularly.
  • Communicate opportunities for sweat equity to approved applicants.
  • Attend dedication services as required.
  • Complete QLO training and maintain certification.
  • Prepare loan closing documents and attend closings.
  • Attend community meetings and events as required.
  • Establish and maintain relationships with homebuyers and homeowners.

 Other Responsibilities:

  • Greet clients that visit the Durham Habitat offices and assist them as needed.
  • Monitor security screen, answer door bell, and direct guests in the building.
  • Answer phone and assist callers.
  • Check mail daily and distribute mail to appropriate boxes.
  • Record and endorse all checks and other monetary contributions.
  • Any other task deemed by Director of Family Services.
  • Regularly update, monitor and maintain social network pages.

Passionately support the vision and mission of Habitat for Humanity.

Become an active contributor to the Habitat team.

The ideal candidate will have a passion and calling to empower families and revitalize communities.  The ideal candidate will have 3+ years in related field and must be willing to implement empowerment methodologies for working with under resourced families and communities.  The candidate will have demonstrated experience in the engagement of volunteers in their work. The ideal candidate will be a proponent of asset and faith-based community development.

 The ideal candidate will agree to a credit and background history check.  The ideal candidate will complete required training for the position.

 Regular work schedule is Monday-Friday, 40 hours/week, however participation in outside of regular hour events and will require weekend and evening availability on a flexible schedule.


Compensation will be negotiated within Durham Habitat’s overall compensation structure commensurate for a coordinator/specialist level position and will commensurate with the experience and background of the successful applicant . Health and retirement benefits included.

Application Process

To apply, send a cover letter and resume to:

 Habitat for Humanity of Durham

c/o Family Services

215 N. Church St.

Durham, NC 27701


 *No phone calls, please.*

Resume’s will be accepted until the position is filled. 

Habitat for Humanity of Durham is an Equal Opportunity Employer.

NOTE:  In accordance with the American with Disabilities Act of 1990, the job requirements listed above is considered essential.


Habitat Success Stories

Alicia partnered with the Catholic Coalition to build a Habitat home in Southwest Central Durham. Alicia enjoyed putting more than 250 hours of sweat equity into her home, saying "I know every beam in my house."